ONCE considered an odd job, food delivery services flourished in 2020 and have become a significant part of the new norm.

As Malaysia struggles to grapple with the massive economic disruption caused by the Covid-19 pandemic, businesses that are digital-oriented gain momentum.

Notable companies like Grab Holdings Inc have been serving Malaysians for many years now, and their importance has elevated during the pandemic.

An Essential Service

When the Movement Control Order (MCO) was implemented in March, food delivery riders were hailed as frontliners, keeping what was left of any economic activity running.

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